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H & B Security Services Limited
Privacy Statement
H & B Security Services Limited and its operating division, H & B Security Centre, as well as its affiliates
and our employees are committed to respecting the confidentiality of our customers' information.
"Information" as used herein refers to any information about an identifiable individual and may include
information such as name, address, telephone numbers, fax numbers, e-mail addresses and credit card or bank
account numbers for billing purposes. Generally we do not collect information pertaining to age, gender, ethic
origin, religious affiliation, identification numbers, financial information and health information including
medical records.
We will only ask for and retain information necessary for the performance of our duties to our customers.
In order to provide alarm monitoring services, certain confidential information must be shared with some
third party service providers such as monitoring station, police and other emergency response organizations.
Any references made herein to third parties excludes those third party service providers deemed necessary for
providing the services we offer.
All customer information is regarded as confidential and is appropriately safeguarded.
We have appointed a management person to serve as the privacy act compliance officer.
We frequently receive requests for information about services we are providing for our customers. We regard
all dealings between our customers and ourselves as confidential information. We can only provide
information to third parties, such as your insurer, when we receive your written or verbal authorization. When
receiving verbal authorization, we will take reasonable steps to satisfy ourselves that the person giving
authorization is who they say they are.
At no time, except under court order, will we supply customer information of any kind to any third party,
except as noted above, without your express consent. We will not sell, give, loan or otherwise distribute
customer information to other third parties.
We will only provide credit information when it is requested in writing and such request includes your
authorization.
Our privacy policy governs the behavior of our employees and we require our suppliers and service providers
to adhere to our privacy policy when dealing with our company and customers.
We limit employee access to customer information on a need to know basis in a manner that allows us to
perform our duties to our customers. Employees must follow strict policies and our code of conduct when
dealing with customer information. Failure to do so will result in disciplinary action.
The Privacy Act states that you have the right to access your personal information and request changes to
incorrect information. There is no charge to view your information. We will make requested changes to your
information, however reasonable costs may be assessed to you for any direct costs such as photocopying or
postage where applicable.
We will keep your personal information only for as long as it is necessary. When we destroy personal
information we will use safeguards to prevent unauthorized access during the destruction process.
If there should be any changes to our privacy policy we will post those changes on our web site at
www.hbsecurity.com so that you may be aware of the current policy. Regardless of later updates we will not
use the information you provide to us under this current policy in a new way without first providing you an
opportunity to opt-out or otherwise prevent that use.
Should you have any questions about our privacy policy you may contact us at H & B Security Services
Limited, 274 Highland Rd. W., Kitchener, Ontario, Canada N2M 3C5, by phone at 519-578-6268
begin_of_the_skype_highlighting 519-578-6268 end_of_the_skype_highlighting, by fax at 519-741-1492, or
